Shipping policy

Shipping Policy

Effective Date: May 27, 2025

Thank you for shopping at True Pleasures! We are committed to providing you with a seamless shopping experience, and that includes efficient shipping. Please review our shipping policy below.

1. Shipping Destinations

We currently ship within the contiguous United States. We do not ship to PO Boxes or international addresses at this time.

2. Processing Time

Orders are typically processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive an email confirmation with tracking information once your order has shipped.

3. Shipping Methods and Costs

We offer the following shipping options:

Standard Shipping: 3-7 business days
Expedited Shipping: 2-3 business days
Overnight Shipping: 1 business day

Shipping costs are calculated at checkout based on the weight of your order and the selected shipping method.

4. Delivery Issues

If your order has not arrived within the estimated delivery window, please contact our support team at truepleasures@gmail.com. We are committed to resolving delivery discrepancies promptly. Please note that all non-receipt claims must be submitted within 30 days of the original order date. Due to carrier tracking limitations, we are unable to provide assistance or offer resolutions for inquiries received after this 30-day period.

5. Order Changes and Cancellations

Once an order is placed, we may not be able to make changes or cancellations. If you need to modify your order, please contact us as soon as possible, and we will do our best to accommodate your request.

7. Returns

If you are not satisfied with your purchase, please refer to our Return Policy for instructions on how to return items.

8. Contact Us

If you have any questions regarding our shipping policy, please reach out to us at:

Email: support@true-pleasures.com
Phone: 720-767-3777

Thank you for shopping with True Pleasures. We appreciate your business.